Service Agreement

Order for Service Agreement Bill of Lading

Please complete the form below, declare the value of your shipment, choose your protection plan, and deductible on the bottom of the agreement. When complete, please sign agreeing to the Service Agreement.

    CHANGE ORDERS. Both parties agree that estimating move time and cost is complex and that there may potentially be certain oversight(s) ("Change Orders") when sharing information about the move or on at any phase of the requested services to be performed by the carrier, including but not limited too; out lot buildings or structures, additional stop locations, sheds, attic, hidden or forgotten storage units, additional items that may be added to inventory, items that are not packed to carrier standards, disassembly or reassembly of unique items, items that may not or cannot be maneuvered to a desired location. Shipper agrees to not hold Carrier liable for delays that have caused by Change Orders stated in the moving guide provided by Carrier. Shipper agrees that these Change Orders are conditions that have not been disclosed during the original move estimate and that may affect the final time, cost and potential claim of an item(s).

    DELAYS OF SERVICE. The Carrier shall not be liable for delay caused by highway obstruction, or faulty or impassable highways, or lack of capacity of any highway, bridge or ferry, or caused by breakdown or mechanical defect of vehicles or equipment, or from any cause other than negligence of the carrier; nor shall the carrier be bond to transport by any particular schedule, means, vehicle or otherwise than with reasonable dispatch. Every carrier shall have the right in case of physical necessity to forward said property by any carrier or route between the point of the shipment and the point of the destination.

    PAYMENT FOR SERVICES. The Shipper agrees to pay for services in the following way. The original deposit that is required at time of booking, Deposit shall be deducted. COD at end of the move, AR if prearranged credit application, Confirmation of 3rd party payment, Forms of payment include, but are not limited to Check, Visa, Master Card, Discover, AMX. Any unpaid balance is subject to the interest of 1.8% per month. Any checks that are returned NSF are subject to a $30 fee. The shipper shall be liable for any and all charges applicable under the carrier's tariff and pay therefor as provided in said tariffs,

    (a) The Shipper upon tendering or offering the shipment to the carrier, and the consignee, upon acceptance of delivery of shipment from the Carrier, shall each be liable for all unpaid charges payable on account of the shipment in accordance with applicable tariffs including, but not limited to, sums advanced or disbursed by a carrier on account of the shipment. The extension of credit to either the Shipper or Consignee for the unpaid charge shall not thereby discharge the obligation of the other party to pay such charge in the event the party to whom credit has been extended shall fail to pay the charges;

    (b) Shipper understands and agrees that all charges for any and all services performed will include a cash discount in the actual amount of the total amount of charges on the final invoice, and furthermore, the shipper also agrees that the election to use a credit card to pay for such any and all services, a 2.9% interchange fee will be assessed.

    (c) Shipper agrees to allow a payment authorization/hold, in the amount of the estimated total move cost, to be placed on the deposit credit card, unless otherwise noted, on the business day before shippers scheduled move date;

    (d) Shipper agrees to pay for all services rendered regardless of any claim, Unforeseen Situation, Delay of service, and any overages in time as a result. Shipper agrees and understands that the Carrier will commit to resolving any concerns or issues that the Shipper may have with regards to the level of service received and that are within the Terms and Conditions herein and where the services rendered have been paid in full;

    RETURNED CHECKS, STOP OR DISPUTED PAYMENTS. In addition, for the full amount of the charges for services rendered, the Shipper agrees to pay $30.00 (thirty dollars) for each returned check, stop or disputed payments.

    STORAGE IN TRANSIT. In the event the Shipper may require storage for items being transported, the Carrier will provide Storage in Transit for the Shippers items. The Shipper agrees to the below articles in the event Storage in Transit is required.

    TO SHIPPER WITH STORAGE IN TRANSIT REQUIREMENTS: Storage In transit of shipments in the holding of the shipment in the warehouse of the carrier or its agent, for storage, pending further transportation, and will be done only a specific request of the Shipper.

    STORAGE PAYMENTS. Carrier agrees to store the Shipper's property for an indefinite period of time at the set dollar amount noted on the reverse side. These items will be stored at 8625 Monticello Lane North, Maple Grove MN, 55369 where this storage agreement begins on the date specified and continues on a month-to-month basis. The Shipper agrees to pay Carrier the storage fee on or before the 1st day of each month indicated representing a monthly rate and as indicated. All storage payments are due by the 1st of the month. Payments not received by the 1st of the month will be allowed a period of 10 days to cure and will be assessed a thirty ($30.00) dollar late payment.

    ABANDONMENT. If payment is not received by the 10th of the month, a letter of abandonment will be sent to the address on this service agreement/storage agreement. Shipper will have a period of thirty (30) days after the date of receipt of written notice from the Carrier to bring the account current before abandonment occurs. Moreover, the Shipper hereby grants Carrier the right to dispose of any abandoned property left in storage beyond the thirty (30) days after the date of receipt from the Carrier Notice of Abandonment, in its sole discretion, with the Shipper being entitled to none of the property or proceeds thereafter.

    DEFAULT. Shipper shall be in default if Shipper fails within five (5) days after Carrier mails notice of default to Shippers last-known address or to an alternate address, supplied by Shipper in writing to Carrier before the date of this agreement to pay any past-due payments, late charges or other fees after such fees are incurred. Shipper has the right to pay or cure any past-due payments by giving notice to Carrier. Shipper realizes that there is a $150.00 filing fee that will be charged to the Shipper for Defaults filed by Carrier, whereas;

    (a) Shipper hereby grants Carrier a security interest and lien in the property or the proceeds of the property stored by Shipper in the vaults to secure overdue storage fees, labor charges and other charges, including expenses incurred in the preservation, sale or disposition of Shipper's property, permitted under Minnesota law;

    (b) Carrier has the right to dispose of the personal property stored with Carrier and has the right to this property in the event the Shipper declares bankruptcy or files chapter 11 and where the Shipper is in Default of this storage agreement.

    ACCESS AND HANDLING FEES FOR STORED ARTICLES. Carrier agrees to allow Shipper access to their vaults and the Shipper agrees to schedule this access with the Carrier representative a minimum of 24 hours prior to the Shippers arrival. Shipper realizes that same day walk-ins need to be scheduled in advance. The Shipper realizes that the Carrier staff will be required to assist the Shipper during this access and that the rate charged is billable to the Shipper at the labor charge denoted in the Carrier tariff. Shipper has one free access per month.

    GENERAL. This storage agreement does not create any agreement between Carrier and the Shipper other than that of Bailor and Bailee. Carrier may take legal action against Shipper's property if Shipper defaults even if Carrier does not take legal action because of earlier defaults by Shipper. All Carrier and Shipper’s heirs, successors and assignees are also bound by this storage agreement. If any portion of this storage agreement is illegal or invalid, the remaining parts are valid and enforceable.

    STORAGE RATE CHANGES. The carrier may at any time change the monthly storage rate. In doing so Carrier will inform the Shipper of such rate change 30 days prior to the effective date of the change.

    ENDING THE STORAGE AGREEMENT. Shipper may cancel the storage agreement at any time so long as they give 48 hours advance notice. Shipper will be liable for all charges incurred prior to the removal of their items. The carrier may cancel the storage agreement at any time so long as they give the Shipper 30 days advance notice.

    ARTICLES AND PROPERTY EXEMPT FROM CLAIMS. Shipper agrees not to file any claim(s) for physical loss of or damage to any articles and or property from external cause while under Carriers Care, Custody and Control, including but not limited to:

    (a) Any and all items, personal property or physical external and internal property that have pre-existing damage prior to handling of such items or handling items at the location of services rendered. Pre-existing conditions include but not limited to scratches, dents, chips, marred surfaces, water rings and blemishes, structural internal damage, hidden or obscure inclusions, damaged screens, paint, walls, railings, flooring, driveway, sidewalks, lawn and landscape damages, any on all wall or outdoor electrical fixtures;

    (b) From an act, omission or order of the Shipper, or from acts of God, natural conditions such as extreme temperature and weather conditions, snow, sleet, water damage from rain, tornado, floods, hurricanes, volcanic eruptions, etc. as opposed to human causes;

    (c) For documents, currency, money, jewelry, watches, precious stones or articles of extraordinary value including accounts, antiques, works of art, bills, deeds, evidence of debt, securities, notes, postage stamps, stamp collections, revenue stamps, letters or packets of letters, articles of peculiarly inherent value, precious metals or articles manufactured therefrom;

    (d) For any and all electronic items including but not limited to the following: refrigerators and kitchen appliances, deep freeze cabinets, washers and dryers, radios and stereos, speakers of all sizes and type, DVD and CD players, cable boxes and satellite equipment, television sets of all kind, air conditioners, computers and monitors, all power equipment and tools and the like of which that show no signs of exterior damage or where internal damage may have been caused by the movement of the item or items yet where Carrier has not neglected or mishandled such items;

    (e) Fragile items such as marble or glass not properly or professionally packaged for transit and/or particleboard furniture where movement alone can cause damage;

    (f) From insects, moths, vermin and ordinary wear and tear; or for condition or flavor of perishable articles;

    (g) From manufacture defect or inherent defect or hazardous characteristic of the article;

    (h) From strikes, lockouts, labor disturbances, riots, civil commotion, or the acts of any person or persons taking part in any such occurrence or disorder;

    CARRIERS RIGHT TO SETTLE CLAIMS. Shipper agrees that the Carrier will have the right to choose how claims will be settled based on the type of coverage the Shipper has chosen.

    (a) The Shipper agrees that Carrier may take up to thirty (30) days for final settlement of my claim and up to ninety (90) days for the repair of specialized items. Shipper agrees Carrier will not assume any liability for delays by service technicians referred to service the claim, and the Carrier reserves the right to either cash-out, repair or replace the item based on the type of coverage and deductible elected during move confirmation. Shipper understands that Carrier will pay any claims up to the amount of allowed based on coverage and deductible selected and no additional coverage or repair funds will be appropriated or allowed which exceed the tariff provisions filed with the Carrier. Carrier has the option to repair the article or to pay the amount of loss at either 60 cents per pound or replacement depending on shipper selection of valuation;

    (b) If the Shipper undervalues the shipment, any payment for a loss will be reduced by the percentage amount of the undervalue; In order to preserve your rights to recovery, a claim for loss or damage, injury or delay must be filed in writing within nine (9) months after delivery to Consignee as shown on the front of this contractor In case of failure to make delivery, then within nine (9) months after reasonable time for delivery has elapsed; a suit must be instituted against the carrier within two (2) years and one (1) day from the date when the notice In writing is given by the Carrier to the claimant that the Carrier has disallowed the claim or any part or parts specified in the notice. When a claim is not filed, or suit is not instituted in accordance with the above provisions, the Carrier shall not be liable and the claim will not be paid. The Carrier shall have a lien on the property for all transportation charges and costs, attorney's fees, and expenses.

    RESTRICTED ITEMS FOR TRANSPORT. The Shipper shall assume all personal and physical responsibility and liability in place of Carrier for losses, damages, injury or death caused by items concealed in their shipment that may be of dangerous or life-threatening composition, explosives, acidic, flammable, corrosive, or of other hazardous elements and where the Shipper has packed such articles and not informed the Carrier Team Leader of such items. The shipper shall assume responsibility in place of the carrier for loss or damage caused by inclusion in the shipment of explosive or dangerous goods.

    DECLARATION OF SHIPMENT VALUE. The shipper is required to declare the entire value of the shipment, and then chose one of the below protection plans. Each Protection Plan has a different price point, based on the selection and the value of your shipment. Shipments with higher values, increase risk and thus have a higher Protection Plan cost. Please note, contents in boxes that are packed by the shipper are not covered under any plan.

    BASIC PLAN. There is no cost for the basic coverage plan. This plan offers maximum coverage of 60 cents per pound per article for any loss or damage to the article. This minimum coverage is a federal mandate coverage that protects consumers in the case of loss or damages. Choosing this plan will only allow the carrier to pay up to 60 cents per pound per article.

    STANDARD PLAN. As an alternative to the above, the shipper may choose to increase the maximum liability of carrier from 60 cents per pound to $3.00 per pound per article lost or damaged. This plan typically covers the depreciated amount of the article for repair or replacement. Cost for this plan is $5.00 for every $1,000 declared for the shipment value.

    PREMIUM PLAN. If the shipper wants the carrier to be liable for the full replacement value of any articles that are lost or damaged, the Premium plan should be selected. The maximum value of repair or replacement of articles that may be damaged or lost is $8.00 per pound per article. Cost for this plan is $10.00 for every $1,000 declared for the shipment value.

    HIGH-VALUE PROTECTION. If you have high-value inventory, the carrier will cover up to $100 per pound per article. This level of protection will require a specific insurance rider for your shipment and an entire inventory of conditions of each item must be completed. The inventory collected is billed at the hourly rate, and based on the time of month and year, charges will vary. If you require high-value protection, please contact your Moving Consultant to make arrangements to have this plan in place by the time we arrive.

    DEDUCTIBLE OPTIONS. The shipper can receive a discount on any plan by electing to apply a deductible option in the agreement. The following discounts apply with electing a deductible:

    Deductible Options
    - $250 = 5% discount
    - $500 = 10% discount
    - $750 = 15% discount
    - $1,000 = 20% discount

    There is no deductible option for the basic plan, the deductible is applicable to Standard Plan, Premium Plan and High-Value Protection Plans.

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